Terms and Conditions
Bookings & Attendance
When a booking is made, your seat is reserved in the class for the specific time, date, and session booked. Please ensure you can attend, as we do not offer make-up sessions for missed classes for any reason. However, in exceptional cases such as serious illness or emergencies, we may offer a make-up session at our discretion. Please contact us as soon as possible to discuss your situation.
Cancellation & Refund Policy
Cancellations made 14+ days before the start of the class: You are eligible for a refund minus a 5% administration fee for processing and re-sale.
Credit Note Option: If you prefer, you may receive a 100% credit note or gift card instead of a refund. Gift cards are valid for 2 years.
Cancellations made within 14 days of the class start date: No refund, cancellation, or credit will be provided. However, you are welcome to transfer your seat to a friend. Please notify us in advance if someone else will be attending your place.
Class Changes & Studio Rights
Please book carefully. Once a booking is made, no changes to class dates or times will be permitted.
Dirthouse Ceramics reserves the right to refuse refunds at any time if deemed unreasonable.
If a course or class is cancelled by us, you will receive a full refund or credit.
We reserve the right to alter any class arrangements before or during the course, cancel or terminate a class, or refuse enrolment as permitted by law.
Payment & Enrolment
Enrolment is not complete until full payment has been made. Course places will not be reserved without full payment.
Enrolment is not transferable once booked.
Gift Cards
Gift cards are considered cash and may be used toward any classes or products offered at Dirthouse Ceramics.
Gift cards are non-refundable and cannot be exchanged for cash.
Gift cards expire 2 years from the purchase date.
By booking a class with Dirthouse Ceramics, you agree to these terms and conditions. Please reach out if you have any questions before making a booking.